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FAQ
|
Reservations
| Q. |
How do I make my room reservation
? |
| A. |
To make reservations, please use our
Secured Online Reservation Form available on this website.
Please ensure that you furnished all the required information
as specified on the Reservation Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long
will it take the Hotel to respond to my reservation request? |
| A. |
Within 24
hours and not later than 36 hours. If you do not receive
your respond with 36 hours, please e-mail back to us at
maxcarry@tm.net.my |
| Q. |
I
don't have 24 hours to wait for confirmation. What can I
do? |
| A. |
You may
e-mail to us at maxcarry@tm.net.my
or the e-mail available on the website. |
| Q. |
What happen
if after 36 hours we do not receive any respond from you? |
| A. |
As you are
aware this booking is via online and there are many possible
factor that your reservation does not reached us may be
due to server's error or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.myre
about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not later than
36 hours. Reservations are deemed secured if guaranteed
with credit card or a prepaid Cash Deposit into the hotel's
Bank Account. |
| Q. |
After filling up and submission
of my Reservation Form how do I know if my reservation is
confirmed? |
| A. |
Within 24 hours and not later than 36
hours, you will be contacted by e- mail informing you on
the status of your reservation. |
| Q. |
How do you respond back to us
on our confirmation ? |
| A. |
We shall be responding back to you via
e-mail. We do not call or we do not fax to you unless requested
to do so. Please ensure that you furnish to us an accurate
e-mail address/es. |
| Q. |
We
seem to unable to locate your telephone number on this website
? |
| A. |
This website and the rates displayed
on this website are specially formulated for Internet Booking
Only. Guest that calls in at the hotel shall not be entitled
to our Internet Promotional Rates. This is the reason why
we do not furnish Telephone contact. |
| Q. |
What happens if I encounter problem
with my reservation upon checking-in? |
| A. |
It is advisable for you to quote your
confirmation number if you were given one but if you were
not, it would be advisable for you to print out the confirmation
letter and bring along. |
| Q. |
What do I need upon checking-in
? |
| A. |
If you are given a confirmation number
please quote it during checking- in and if you do not it
would be advisable for you to print out the confirmation
letter and bring along. |
| Q. |
How far ahead should I make the
reservations? |
| A. |
At least 72 hours before arrival date.
|
| Q. |
Is
it advantages for us to book early ? |
| A. |
Yes it would as most of the time we are
always fully booked. In order not to get disappointed please
make your booking as early as possible. |
| Q. |
During the reservation I gave
my credit card details but upon checking in I decide to
pay cash. Is this possible ? |
| A. |
Yes this is possible. We do not collect
payment online. We do not deduct from your credit until
you arrive at the hotel/resort, the credit card details
is merely to guarantee your reservation only. You may pay
cash upon check in instead. |
| Q. |
What are the means for us to
guarantee our booking ? |
| A. |
To guarantee your booking we would request
for your credit card details. For those without credit card
details we would instruct then to make a cash deposit into
the house’s bank account. Please indicate in the Reservation
Form that you wish to pay by Cash. |
| Q. |
Which would you prefer us to
use to guarantee our reservation, by Credit Card or Cash
Deposit ? |
| A. |
Depending where you are from, if you
are from Overseas we would prefer Credit Card due to the
troublesome procedures of having to go to the nearest compatible
banks to make the cash deposit. To make your reservation
and confirmation process easier and faster we would prefer
Credit Card. |
| Q. |
If
we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the procedures
? |
| A. |
Yes you can make your reservations via
our Online Reservation Form. The procedures would be as
follows. You are to fill up our Online Reservation Form
and please indicate to us that you are paying by Cash. We
shall give you further instruction on how to make your Cash
Deposit into our hotel/resort Bank Account during the confirmation
stages. |
| Q. |
Do
you collect payment during the Reservation stages ? |
| A. |
No we do not collect payment during the
reservations stages. During reservation stage we need your
credit card details for the main reason to guarantee your
reservation. |
Cancellation Policy
| |
| Q. |
How do I change or cancel my
reservations ? |
| A. |
Through the telephone, facsimile or e-mail.
Please specify your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would prefer by e-mail
as it is faster to do so. |
| Q. |
What is you hotel/resort's Cancellation
Policy and what are the penalty if we defaulted ? |
| A. |
Our Cancellation Policy and Penalty Charges
if any, are contained within this website either on the
Accommodation or Room & Rates or Promotional Packages
Page. Please look for these information within this site. |
Payments
| |
| Q. |
What credit
card types are accepted for guarantee/deposit or payment
at your hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your
hotel/resort accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do
I have to include my credit card number? |
| A. |
When you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is it safe
to use my credit card? |
| A. |
Yes, Our Secured Online Reservation Forms
are encrypted. |
| Q. |
Why do you need my credit card
number and expiry date? |
| A. |
To guarantee the reservation during peak
period or late arrival. |
Rooms & Rates
| |
| Q. |
Based on
the rates offered on your website, is it possible for us
to ask for special discount ? |
| A. |
Rates portray on this website are our
Internet Promotional Rates. It is the discounted rates meant
for Internet booking only. Only bookings made via this website
are entitled to these Internet Rates. |
| Q. |
What about
special discounts? |
| A. |
No discount will be given based on these
Internet Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not have rates for Airlines staffs,
please make booking through your respective airlines for
rates accorded to the respective airlines if any. Our rates
are Promotional Internet rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special Internet Promotional
rates. Please check with the respective department if there
are any special rates accorded to Malaysian Government staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do not have any special rates
for Government Employees from a foreign government. |
| Q. |
What are
the check-in & checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check out
time is at 12.00 p.m. |
| Q. |
What is
the earliest time I can check-in into the hotel room ? We
will be arriving at the hotel/resort early in the morning? |
| A. |
Our normal Check-In time is 2.00pm. Our
earliest Check-In time is 12.00 noon. Early check-in are
subject to availability of rooms. |
| Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have baby cot and we provide baby
cot free of charge. Please enquire at the reception upon
check-in. |
| Q. |
We will
be arriving at 5.00 am in the morning, if we check-in at
this time, do you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight
home is at 12.00 am, we would like to check out late at
8.00pm, What is your rate for late check out? |
| A. |
The normal room rates available on the
website applies. |
| Q. |
We will
be arriving at the Hotel at roughly around 3.00am, so can
we
check in at that time? |
| A. |
Yes, but you shall be charged in accordance
to the rates shown on this website. Please indicate in your
reservation form your arrival time. |
| Q. |
We are aware
that your check out time is 12.00 noon but due to our
late flight, we wish to stay on until 3.00pm. Is this chargeable
? |
| A. |
Late check out until 3.00 pm are usually
not chargeable but is always subject to availability of
rooms. Please indicate in your reservation form as we may
be able to accommodate your request free-of-charge if room
are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but we would like
to check in at 10.00 am, is this chargeable ? |
| A. |
Early Check in are usually not chargeable
but is always subject to availability of rooms. Please indicate
in your reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
Location
| |
| Q. |
What are
the directions to the Hotels? |
| A. |
Our location map is available on our
location webpage
within this site. |
Transportation
| |
| Q. |
Is there
a hotel shuttle service to/from the airport? |
| A. |
Yes we do have our Airport Transfer Vehicle
but it is chargeable. Please indicate in the reservation
form that you require the Airport transfers. We shall give
you the quotation for Airport Transfer during the confirmation
of your bookings. |
| Q. |
Which is
cheaper, your Airport Transfer or the Public Transport ?
|
| A. |
The public transport is obviously cheaper. |
Hotel Facilities
| |
| Q. |
What are
the facilities offered at your hotel ? |
| A. |
The complete description of the hotel/resort
is available within this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my |
| Q. |
What are
the facilities available in the rooms? |
| A. |
The complete description of the hotel/resort
is available within this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my |
| Q. |
Do we need
adaptors or transformers for our electrical devices? |
| A. |
If you are from Asians countries, adaptors
or transformer are not needed but advisable to carry with
you as some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle system. |
Malaysian Law
| |
| Q. |
Is there
a speed limit on the Malaysian roads and are seat belts
required? |
| A. |
Speed limits vary on each road. The normal
speed limit on the highway is 110 km/hr. Speed limit signboards
are available for reference. Please do not exceed the speed
limit. Seat belts are required for the driver and the front
seat passengers. |
| Q. |
Do we need
a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid International Driving
License, you may not require a Malaysian driving license.
However, please check with the Malaysian Road and Transport
Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we
be driving on the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left
side of the road. |
| Q. |
How much
can I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted currency limits
are as follows : A resident and a non-resident is permitted
to carry into and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the amount of foreign
currency notes or traveler's cheques carried into Malaysia
by resident and a non-resident. A resident is permitted
to carry out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding RM10,000 equivalent per
person. A non-resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques, not
exceeding the amount brought in. |
| Q. |
What is
the legal drinking age? |
| A. |
18 years old. |
| Q. |
Are there
any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption alcohol
is allowed except muslims are not allowed to drink in public
in the state of Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol. Please
check with the front counter for more info on this matter. |
Travel Document
| |
| Q. |
Do I need
a Visa? |
| A. |
Depending upon which country you are
from. Please check with our local representative, embassy,
consulate located in your respective country. The following
webpage may be able to provide to you some information on
this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
Miscellaneous
| |
| Q. |
Does anyone in Kuala Lumpur speak
English or any other language? |
| A. |
English is the common language used here.Our
national language is Bahasa Malaysia. Malaysians commonly
speak Bahasa Malaysia, English, Mandarin, Tamil, Cantonese,
and Punjabi. |
| Q. |
Do we need
to change money before or upon arrival? |
| A. |
For your convenience, it always advisable
to change to local currencies as all transaction in Malaysia
will be in Ringgit Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where can
I exchange currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing
and shoe sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed on Sundays
and Mondays? |
| A. |
No. |
| Q. |
Do
women have to wear hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is
the standard tipping practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's the
weather like there in Malaysia ? |
| A. |
Malaysia has an equatorial climate with
uniform temperatures throughout the year. If you are coming
to the East Coast of Malaysia, especially to Kelantan and
Terengganu, most of the hotel and resort along the east
coast here are closed from November to January due to the
monsoon season. Please check with us on this information. |
| Q. |
Where can
I get information about traveling around Malaysia ? |
| A. |
Please refer to the following website
for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find details on Museums in Malaysia ? |
| A. |
Please refer to the following website
for information on Museums & Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q. |
Where can
I find literatures on some of the outstanding buildings
and infrastructures in Malaysia ? |
| A. |
Please refer to the following website
for outstanding buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can
I find details on Fine Dinning, Bistros, Cafes , Delis,
Restaurant, and Hawkers Centres in Malaysia ? |
| A. |
Please refer to the following website
for Fine Dinning, Bistros, Cafes, Delis, Restaurant, and
Hawkers Centres in Malaysia ?
Website : http://www.malaysiahotels.cc/foodofmalaysia.html |
| Q. |
Where can
I find details on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ? |
| A. |
Please refer to the following website
for details on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ?
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
We wish
to know more about public transport to your hotel, where
do we find the said information ? |
| A. |
Please refer to the following website
for details on public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find the location map of all the major island resorts
in Malaysia? |
| A. |
Please refer to the following website
for details on location map of all the major island resorts
in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can
I find the list of Calendar of events in Malaysia ? |
| A. |
Please refer to the following website
for the complete list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can
I find details of shopping complexes in Kuala Lumpur and
in Malaysia ? |
| A. |
Please refer to the following website
for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
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| |
| Q. |
Where can
I find details of shopping complexes on Langkawi Island
? |
| A. |
Please refer to the following website
for list of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can
I find details of Embassies and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
Please refer to the following website
for the addresses and telephone numbers of all the Embassies
and High Commissions based here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html |
| Q. |
Where can
we obtain Useful telephone numbers in Malaysia such as Emergencies,
Police, Hospitals, Medical Centres, Taxi, Cabs, Busses,
Car Rentals, Coaches, immigration and all the necessary
numbers while in Malaysia. |
| A. |
Please refer to the following website
for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can
we find the list of good hotels and resorts in Malaysia
? |
| A. |
Please refer to the following website
for the list of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can
we get intouch with you ? |
| A. |
To get in
touch with us you may e-mail us at maxcarry@tm.net.my.
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